I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Share a screen shot of the results. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 1. Re: High Latency for over 12-18 months. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Extremely Bad Ping and Latency. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. I've done a full reboot of the router and my Decos. Click on the “> Check router status” button. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. We would like to show you a description here but the site won’t allow us. We hope to have this fixed by: 00:00 . I'm currently using a wifi range extender connected to. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Well-informed. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. But you have mentioned that we keep. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. 168. If you don’t want to run a test right now, just read our. 5. Still the same as last three weeks. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Multiple broadband speed tests over time can show if and when speed fluctuates. This is just a technical te. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. The 3. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. I have both SKY and VM at home here, I never see these issues with the SKY service. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. You’ll currently pay £45 per month for Gig1. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. We would like to show you a description here but the site won’t allow us. nothing major - xbox, laptop, phones, Alexa etc. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. A modem reboot fixed this. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Fast forward 2 months and I’ve had. 30-03-2022 08:00 - edited 30-03-2022 08:03. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Got a response from virgin media about a complaint I made. Sample BQM showing high latency issues on 11th April 2022. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. 1 modem mode. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. We would like to show you a description here but the site won’t allow us. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. If you deny all traffic, by default, that also denies SSH. Hi all. 8. Hi all, First post here. 0 Downstream channels. It appears to be a due to a routing choice which appears to go via US servers. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. 80% avg. Rebooting the hub usually starts the BQM recording again. 1 or 1. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. No issues. internet issues in B11 3AY. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. I'm in Northern Ireland on 350MB. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. on 17-01-2023 14:03. Kind regards, Ilyas. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Hoping a virgin team member will see this and send an engineer out to fix the issue. I have only split 2. Use a cable connection. CityFibre is now live in my area (Leicester, LE5) and from the list of available isp's I've honed in on two: Giganet and Zen. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. 331000000. Attached are my logs and BQM. See on. Simply test your broadband service, and if we find an issue we can help with a fix online. on 13-05-2023 13:11. The only fix I've found for this is to limit my upload speed. 0. ALLM and VRR are also known as ‘game mode’ on some TVs. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. openreach) and virgin put in their own. . Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. If it is still poor, change primary DNS to 8. Hi, I've been experiencing very. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. QuickStart, set up and connections. My friends who are on virgin in same city don’t get it. That BQM is very clear, your broadband feed is restricted at busy times. . A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. 82. . Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Black Friday sale ends on 27th November. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. Click on the “Networking” tab. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Ideally, latency will be as close to. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. on 23-03-2023 13:07. I’m now getting normal speeds and latency. 222. Clearly shows lag spikes occurring. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. 50% off £30. The latest update we have is: This problem should now be fixed. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. 1. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. 4. 962 ms 5. 5 million via FTTP and. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. 4 / 5 based on 675 reviews. Yes, the issue is having done various test for latency through WiFi to the hub. Scotland 53. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. For really good games playing you do need a ethernet connection. The latency test I was doing was on the Virgin app to my mobile phone. Last week it emerged that cable broadband ISP Virgin Media UK had begun deploying a new firmware update v9. Landline via Sipgate. No setup fee. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. Sometimes bandwidth gets. 350mb, HUB3 in Reading area. g. 0 Kudos. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Testing network latency can be done by using ping, traceroute, or My TraceRoute (MTR) tool. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. 0. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. Virgin Media Community; Broadband; Gaming Support; High latency; Options. Yes, intel released a fix and eventually virgin got it rolled out. Hi all -looking for some help here. 9. The median download speed at 1pm was 80. . 9 out of the 30 customers on that specific cabinet were due a repull. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. This promotion means you won’t pay the usual setup fee of £35. 0 Upstream channels. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Re: High latency and constant packet loss while gaming and video conferencing. 67. I have virgin media hub 3 speed 200. I also have thousands of Post RS Errors. Options. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. Submit. 3. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. 1. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. Rebooting. The best times to game online or make big downloads, for example, would be when connection is fastest. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Please see link below for a 24 hour snap shop. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. For the past few days I've been having issues with packet drops and high latency spikes. If any additional information is need I'll happily provide it. 0 Downstream channels. 1 modem mode. Select ‘Virgin Mobile Home Internet’ . I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. 3 5120 64 qam 3 2 23600000 35. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Options. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. Multiple broadband speed tests over time can show if and when speed fluctuates. Because it’s a measure of time delay, you want your latency to be as low as possible. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 1 router mode or 192. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Broadband Status checked: 00:00 . But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. I wa. I am sorry to hear that you have had some issues with your broadband. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. No-cost engineer visits. 4. Modem is still rubbish, but if used in modem mode there are no latency spikes. Any help would be much appreciated. Download and upload - 5057307. No improvements, still lagging and getting packet loss constantly. 42. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. Bandwidth is the amount of data you can send and receive in one second. net and and a 45-51ms delay at host-62-254-42. Upgrading from 600 to 1gb won't improve latency as it. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. Bad Latency Issues (With BQMs) Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Packet loss issues that have been lasting for months. . I use a skill and it activates 2-3 seconds after I press it. And my uploads are perfect. Follow these steps: 1. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. 8. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I've als. Networking and WiFi. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. Using the Connect App, all the Jitter and Latency seem to come. 174. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. These settings will automatically set the connected display to its lowest latency mode. If anything, it’s more likely to. Extremely Bad Ping and Latency. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. 0. Re: High ping and latency. 8 results in RTTs of >500ms and ~10-30% packet loss. 100. 1, test out how it performs. Today we wanted to share a quick update. 168. 222 ms 3. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. Just extensive internet blackouts and generally high jitter. The blackouts occur usually twice a week. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. 0%. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. 150 or just allocate as they are currently. I had this issue before in late July but it - 5102935. The latency test I was doing was on the Virgin app to my mobile phone. Upload speed and latency isn’t. Bit late in getting back to you, but I'd bought a new router (XR1000). Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. . I'm sorry to hear about the poor experience you are having with the broadband connection. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. 1 GB/s download according to Samknows). Simply test your broadband service, and if we find an issue we can help with a fix online. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. This results in it being unusable for latency sensitive applications such as gaming. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. In the search box, type ncpa. Outage this morning. Typical of Virgin media, massive over utilisation. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. ”. Start a broadband monitor now. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. I've been using net meter and ping test which. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. 1. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. Re: Really bad ping/latency issues in games and apps like discord. e. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Like many users on here, I have been experiencing high latency spikes on my connection. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 254. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. Browse Virgin Media Virgin Media Community. However, by design, it is more insulated against physical downtime and failures. This provides lag-free play without disruption across multiple connected devices. Hi, I've been experiencing very high latency recently across all games and devices. It appears to be a due to a routing choice which appears to go via US servers. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. on 21-11-2022 16:36. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. It doesn't matter how big the download is (it could be a song that would take a. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. The connection has been fine for the past years (". A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. . Here we will see the SSID / password settings for the WiFi bands. The only fix I've found for this is to limit my upload speed. It's the latency that's causing the issues. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. Hub 3 are DOCSIS 3. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. Had an ongoing issue in our area for a while, high latency making working from home impossible. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. i have typical devices connected. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. . 3. Virgin Media Community: Broadband: Networking and WiFi: Packet loss and high latency. rdf82. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Hi, I've been experiencing very high latency recently across all games and devices. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. Hi @buchosmambo 👋. . In the past month, ping latency to 1. Current latency to alternate DNS servers such as 8. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. 0 devices and can cover the M125 to M600 services. Tuning in. I use Google DNS servers, you may prefer Cloudfare, in which case enter. More. 6% and 98. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. For the last couple of days I've noticed high latency as you can see by the BQM. Broadband speed statistics found those with speeds in excess of 1GB typically. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2.